Warranty claims shall be made to KIRSH using the following procedure:

• Dealership customers (directly to KIRSH) or Dealer/Dealer staff (on behalf of customer to KIRSH) may contact
  KIRSH Customer Service to submit a warranty claim for Product (a “Warranty Claim”) and request a “Return
  Merchandise Authorization” (“RMA”) pre-paid shipping label and packaging (if necessary) to ship warranty
  claim Products to KIRSH.
• Upon KIRSH’s receipt of the RMA labeled shipment, all Product will be inspected and repaired or replaced,
  following KIRSH’s warranty policy.
• If a Warranty Claim is not deemed valid by KIRSH, all shipping costs (to return any/all submitted for review
  product) or costs for requested repair or replacement are the responsibility of the customer.

• If Dealer is seeking to return or exchange any Product, Dealer shall be required to complete the appropriate return or exchange request form (as in effect and available on the KIRSH Dealer Portal at such time).
• KIRSH Dealer Channel Support Staff will acknowledge the return or exchange request and provide the appropriate instructions to Dealer to ship products to the KIRSH Logistics Team.
• Upon receipt of the returned or exchanged Product, the KIRSH Logistics Team will acknowledge the receipt of the returned or exchanged Product. The KIRSH Logistics Team will conduct an inspection and evaluation of the Product (an “Inspection”) within seven (7) business days of receipt.
• The KIRSH Logistics team will email (to Dealer contact and KIRSH Dealer Support Team) the determination and final disposition of the returned or exchanged Product and the status of any related or subsequent follow-up transactions (including, without limitation, credit, refund, exchange etc.).
• Determination of return or exchange credit & refunds procedure:
  • To receive a full refund or exchange purchase credit from KIRSH, the Product shall include all components and packaging which shall be in “brand-new” condition.
  • KIRSH reserves the right to grant “partial credit” for returns or exchanges based on Inspection results. KIRSH will provide details for reasons for partial credit to Dealer.
  Financial Resolution
  • If the return or exchange results in a net amount that is due to the Dealer, KIRSH will apply the full amount in the form of a bill credit against any outstanding balances owed by the Dealer to KIRSH at the time of processing, beginning with the oldest invoice balance. If the Dealer has no outstanding balance with KIRSH, Dealer may request the credit to be issued in the form of a check.